Privacy Policy

Privacy Policy & Data Protection

At SaunaZen Ltd, we take the protection of your personal data seriously. Whether you are a customer or a partner, we handle your information responsibly and in accordance with applicable regulations.

We collect and process personal data solely to deliver our services effectively – this includes managing bookings, tickets, memberships, and responding to inquiries. While we are not required to appoint an external Data Protection Officer, you’re welcome to contact us with any questions at info@saunazen.co.uk.

Communication with Potential Customers

If you would like to learn more about our services or have questions, feel free to reach out:
Email: info@saunazen.co.uk
Phone: +44 203 468 5030

When you contact us, we process only the information you voluntarily provide – such as your name, email, and phone number – to respond to your inquiry. This processing is based on our legitimate interest under GDPR Article 6(1)(f). We retain your data only as long as needed to determine your interest in our services, or longer if required for administrative purposes.

Customer Information

To deliver our services and maintain proper records, we process customer data including name, address, service details, agreements, and payment information. This is done under GDPR Article 6(1)(b). Once services are completed and any outstanding matters resolved, your data will be deleted unless legal retention obligations apply.

Accounting Records

We store financial documents such as invoices and receipts in line with UK accounting regulations.

Our legal basis for this is GDPR Article 6(1)(c). These records are retained for a minimum of five years following the end of the relevant financial year.

Third-Party Data Processors

We work with trusted external providers for IT hosting, marketing, and booking systems. Some act as data processors on our behalf. We ensure all partners meet strict data protection standards and enter into formal agreements to safeguard your information.

Booking System

Our booking platform is managed by an external provider. We remain responsible for the security of your data and require our partners to comply with all relevant data protection laws.

Sharing & Transfers

We only share personal data when legally required. In rare cases where data is transferred outside the UK, we ensure appropriate safeguards are in place.

No Profiling or Automated Decisions

We do not use your data for profiling or make automated decisions that affect you.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (in certain cases)
• Restrict processing under specific conditions
• Object to processing, including for marketing
• Request data portability in a structured format

For more details, visit the UK Information Commissioner’s Office (ICO).

Consent & Complaints

If we process your data based on consent, you may withdraw it at any time.

If you are dissatisfied with how we handle your data, you have the right to file a complaint with the ICO.

We encourage all users to stay informed about GDPR and their data rights.